Shipping Policy for Steffi’s Futterkeks
Welcome to Steffi’s Futterkeks, and thank you for choosing us for your pet accessory needs! We are committed to delivering high-quality products promptly and efficiently. Our shipping policy ensures a smooth and timely delivery process for all your orders.
Order Processing Time
Our dedicated team processes orders within 1 business day, Monday through Friday.
Delivery Period
Delivery within the France for Express Delivery takes 1 to 3 business days. Shipping times start from the day of shipment, not the purchase date. Delays may occur due to customs clearance, incorrect address details, unforeseen circumstances, or external factors.
Order Cut-Off Time
Our order cut-off time is 2:00 p.m. Orders placed after this time will be processed on the next business day.
Shipping Costs
We offer Express Shipping for a flat rate of €10.00 throughout the Germany for all orders.
Method of Delivery
We do not process orders on holidays.
Your purchases will be shipped via reputable carriers such as UPS, USPS, DHL, or FedEx.
If you place an order after the 02:00 PM cut-off time, it will be processed the following business day.
Non-Shipping Days
Please note that we do not process orders on holidays.
Confirmation of Shipment
Once your pet accessories are dispatched, we will send you a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours.
Our Working Days
Junctionpetsoperates from Monday through Friday.
Item Misplacement
If your pet accessories do not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, reach out to us at support@steffisfutterkeks.com.
Incorrect Address
If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Contact us at support@steffisfutterkeks.com for assistance.
Address Change
To modify the delivery address, please contact us at support@steffisfutterkeks.com or call +49 30 8551066 within 24 hours of placing your order. Address changes are not possible once the order is in transit.
Cancellations
If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, you may refer to our return policy for further assistance.
Items Damaged During Transit
If you receive damaged or broken pet accessories, please contact us immediately. Provide clear images of the damaged merchandise via email to support@steffisfutterkeks.com for a free exchange or refund.
CONTACT INFORMATION:
Trade name: Pet Store RYBKA
Phone number: +49 30 8551066
Email: support@steffisfutterkeks.com
Physical address: Cranachstraße 63, 12157 Berlin, Germany